Privacy Policy

Velpervs (“Velpervs”, “we”, “us”, or “our”) operates https://www.velpervs.com. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place an order, create an account, or contact us.

Our website and services are not intended for children. If you are under the age required to consent to data processing in your jurisdiction, please do not use our services or provide personal information.

1) Information We Collect

“Personal information” means information that identifies, relates to, or could reasonably be linked to an individual.

We may collect the following categories of information:

A. Information you provide

  • Identity and contact details: name, email address, phone number, billing address, shipping address

  • Account information: username and password (stored in encrypted form)

  • Order and transaction details: items purchased, order history, communications about orders, return/refund requests

  • Customer support content: messages, feedback, and any information you share when you contact us

B. Information collected automatically

  • Device and technical data: IP address, browser type/version, device identifiers, operating system, time zone, and language settings

  • Usage data: pages viewed, clicks, time spent on pages, referring URLs, and shopping/cart actions

  • Cookies and similar technologies: to keep the site functioning, remember preferences, and help measure performance

C. Payment information

Payments are processed securely by third-party payment processors. We do not store full payment card numbers. Payment processors may collect and process payment details under their own privacy policies.

2) How We Use Your Information

We use personal information to:

  • Provide and operate our website and services

  • Process orders, payments, shipping, returns, and refunds

  • Communicate with you about orders, delivery updates, and support requests

  • Maintain and manage your account (if you create one)

  • Improve website functionality, analytics, and user experience

  • Detect, prevent, and investigate fraud, abuse, or security incidents

  • Send marketing communications where permitted by law (you can opt out at any time)

3) Cookies and Analytics

We use cookies and similar technologies for essential site functions (such as cart and checkout), performance analytics, and (where applicable) advertising measurement.

You can control cookies through your browser settings. If you disable cookies, some parts of the website may not function properly.

4) How We Share Your Information

We may share personal information only as necessary to provide our services, including with:

  • Payment processors to process payments

  • Shipping and logistics providers to deliver orders and provide tracking

  • IT, hosting, and security providers to operate and protect our website

  • Analytics and advertising partners (where applicable) to measure website performance and marketing effectiveness

  • Professional advisers (legal, accounting) when required

  • Authorities when required by law or to protect our rights, users, and services

We do not sell your personal information to third parties.

5) International Transfers

Your information may be processed in countries where we or our service providers operate. We take reasonable measures to protect your information when it is transferred and processed.

6) Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7) Data Retention

We retain personal information only as long as necessary to:

  • fulfill orders and provide services

  • comply with legal, tax, and accounting obligations

  • resolve disputes and enforce agreements

  • maintain security and prevent fraud

When information is no longer needed, we take steps to delete or anonymize it.

8) Your Rights and Choices

Depending on your location, you may have rights to:

  • request access to the personal information we hold about you

  • request correction of inaccurate information

  • request deletion of your information (where applicable)

  • object to certain processing (where applicable)

  • opt out of marketing emails at any time by using the unsubscribe link or contacting us

To submit a request, contact us using the details below. We may verify your identity before processing certain requests.

9) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page and the “Last Updated” date will be revised accordingly.

10) Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us:

Email: help@velpervs.com

Phone: +1 323 704 0415

Business Address: 42906 Colony Rd, Olivet, SD 57052, United States