Return Policy

Thank you for shopping at https://www.velpervs.com
This Return & Refund Policy explains the conditions under which returns and refunds are accepted.

Return Eligibility

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, items must meet the following conditions:

  • The item is in the same condition as received

  • Unworn, unused, and undamaged

  • Original tags attached

  • Returned in original packaging

  • Proof of purchase (order confirmation or receipt) is provided

How to Start a Return

To initiate a return, please contact us at help@velpervs.com

If your return request is approved, we will provide you with return instructions and a return shipping address.
Items sent back without prior authorization will not be accepted.

For any questions regarding returns, you may always contact us at help@velpervs.com

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.
If you receive an item that is damaged, defective, or incorrect, contact us immediately so we can evaluate the issue and provide an appropriate solution.

Non-Returnable Items

The following items are not eligible for return:

  • Items marked as FINAL SALE, CLEARANCE, or PROMOTIONAL

  • Items returned without proof of purchase

Partial Refunds

In certain situations, only partial refunds may be granted, including but not limited to:

  • Items showing signs of use

  • Items not returned in original condition or missing parts not due to our error

  • Items returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If approved, refunds will be issued to the original payment method used at checkout.

30-Day Refund Policy

Undamaged products may be returned for a refund within 30 days of delivery.
Refund processing begins once the returned item has been received and inspected at our facility.

Refund Process:

  1. Contact : help@velpervs.com to request a return

  2. Our support team will respond within 1 business day

  3. Follow the provided return instructions and ship the item back

  4. After inspection, approved refunds will be processed within 3 business days

Important Notes

  • Returned items must include all original accessories

  • Items must be returned in original packaging

  • For returns not related to product quality, return shipping costs may be the responsibility of the buyer

  • Returns that do not meet the conditions outlined above may be declined

Refund requests under the 30-day return policy must be submitted within 30 days of delivery. Requests submitted after this period may not be accepted.

Contact Information

If you have any questions regarding our Return & Refund Policy, please contact us: